| Experience powerful performance and superior design with the Sony BRAVIA XBR9 HDTV, featuring Motionflow 240Hz technology for maximum motion detail and clarity, plus broadband internet connectivity with built-in BRAVIA Internet Video1 capabilities that let you view select on-demand movies, TV shows, music and more, and even lets you personalize your entertainment experience by selecting and positioning widgets containing the latest news, weather, sports and more directly on your TV screen. |
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 not so good |
| Review By: Carol, on August 7, 2010 |
My purchase came damaged, most likely due to inadequate packaging. The vendor requested double boxing if you were to return an item, but the Sony TV was delivered through Fedex in only the manufacturer's single box. There was damage inside the set which was not obvious until I had assembled the stand and removed the protective tape around the edge of the frame. When turned on, the picture was half black and half looked like fragmented crystals.
I made about 6 calls to the vendor. They were polite and accommodating, but it took a few weeks to get this resolved. After one week, they made arrangements for the set to be picked up. I decided to return the set rather than replace it, and I appreciate their willingness to do so. They quickly processed a credit on my credit card after they received the returned set.
The vendor cared about my satisfaction because this was an Amazon order with a pending rating. I am giving them 3 stars, but if they had not been so apologetic, I would have given them 1 star. |
Warning : Failed after 1 year, If you have to have a Sony XBR then buy Extended Warranty or BUY another brand
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| Review By: T. Lam, on May 13, 2010 |
Here's my story, hope someone can learn from my tragic mistake. Furthermore, I just realized the LCD panel is actually made by Samsung NOT Sony. If you buy a Sony TV; why is the LCD Panel (the most important and expensive part of the TV) is made in Korea by Samsung. The picture might be good but how long will it last.....for me it only lasted 1 year and 4 months. Also If you do a simple search on Amazon you will find that Amazon does not sell Sony XBR LCD TV directly anymore since I guess they have so many complaints from their customers on the Sony LCD TV. Go ahead look and see you can find Amazon selling Sony XBR LCD TV directly...Amazon actually refer you to another brand like LG or other brands when you are looking any Sony XBR LCD TVs.....and my Full Story below:
5/9/2010- I brought the Sony XBR series TV on Amazon about 1 year and 4 months ago and now the TV have failed. The picture quality was amazing until just yesterday the picture started to degrade and now it has green clouds and rainbows all over the pictures. I just call the Sony authorize tech service from they said it will cost me $75 for the in house service since it's out of warranty. They also said that if it's the LCD panels has failed then it would cost as much as the TV itself. This is my first LCD from Sony but I have 3 other Sony TVs- 1 30" Sony CRT, 1 47" XBR rear projection and 1 65" XBR rear projection TV. All the previous Sony TVs had no problem at all and I am still using the 65" rear projection TV. What happen to Sony's quality and reliability product? I guess it went to the same place as other first rated Japanese products like Toyota. They are just too busy on cutting cost and lower their reliabilities so they can rack in the billion dollars profit. So if you like the picture quality of Sony TVs; be advice to buy their extended warranty. I wish I did because if the LCD panel failed then my LCD TV is just a big 52" black picture frame hanging on the wall. If you really, really have to get a Sony XBR LCD TV then I would recommend to get 5 years extended warranty plan for $299-it will save you a lot of frustration. And after 5 years, you will probably do a upgrade anyway.
5/11/2010 update: Today the tech came and verified that the LCD panel has gone bad after 1 year and 4 months of service. In the tech's own words-the panel is a factory defect since it should not failed after just a little over a year of service and that I should call Sony and see they will reimburse the cost of the panel. I am so disappointed on the product since I did not just buy any Sony TV but the top of the line XBR series TV. I called Sony and told them the whole story but they just told me to fax all the documents -receipt and repair cost to Sony and they will evaluate it. I will wait and see what happen - but at this point I am really disappointed and frustrated with the whole thing! :-(
Update: 5/13/2010-Just received a call from Sony "Customer Relations" today. It's official-Sony don't stand behind their products. They will not pay for the cost of their defective LCD panel since it's out of warranty (1 year) after 1 year and 4 month of service. They just lost a loyal customer. No more Sony products in my house. Sony customer relations representative even has the nerve to offer me $900 reimbursement on a $$3517.75 repair cost. That's right-I will have to pay $2617.76 to fix my $2018.88 LCD TV. So if you buy a Sony TV and you have a defective LCD panel after 1 year of use then you can just throw that TV in the trash because Sony will tell you go F yourself and trash the TV. Good luck on buying a Sony LCD TV because you going to need it-and looks like from my research, I am not the only customer that have a defect LCD panel after 1 year. In fact, the LCD panel is not even made by Sony but Samsung made in Korea. Samsung LCD Panels have notoriously for premature failure of their LCD panels. So no more Sony LCD for me or should I say Samsung LCD TV ....
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The Sony XBR series clealry dominates!
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| Review By: Thomas Demers, on May 3, 2010 |
I found this TV on sale (delivered!)from Crutchfield for $899 so I jumped on it.
So glad I did because I was considering a Samsung LED for $1950 with the same
screen size and I still think the Sony picture looks just as good as the Samsung LED.
Everyone that see's it says "Wow, nice TV, how much??" |
sony bravia xbr series
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| Review By: Tenzin Chomphel, on March 31, 2010 |
| hi,recently I bought Sony xbr9 40inch from amazon is good but it was not in original box which disappointed me. anyways, overall service was satisfactory. |
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